Terms & Conditions
[UPDATED June 1, 2012]
ATTENTION: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THIS WEBSITE. THESE TERMS AND CONDITIONS MAY HAVE CHANGED SINCE YOU LAST VISITED THIS WEBSITE. USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS PROVIDED BY HOT G VIBE, PLEASE DO NOT USE THIS WEBSITE. PLEASE FEEL FREE TO PRINT A COPY OF THE TERMS AND CONDITIONS FOR FUTURE REFERENCE.
Use of Website
This website is intended for adults that are over 18 years old. Local laws may prohibit you from viewing and purchasing from our website, making it unsuitable for you to use this website or make purchasing transactions. As such, you and/or the adult(s) whom you must consult are solely responsible for determining if you may use this website in accordance with the law. The customer, purchaser, and user of the Hot G Vibe product or website remains solely responsible for complying with local laws applicable to viewing and purchasing from this website and accept sole responsibility for any civil or criminal liability arising from any violation of said local laws.
Modification of Terms
Trademarks used or displayed at this Website are trademarks of Hot G Vibe or its affiliates or third party owners.
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
- If you cancel your order BEFORE it has been shipped, you will be assessed a 5% cancellation fee before credit is issued.
- If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
- Orders which are REFUSED AT DELIVERY will be assessed with all of the applicable fees listed here- shipping charges, restocking costs, bank processing fees and other applicable fees.
Exchanges & Refunds
We offer a 30 day guarantee on all Defective products. Should you receive a defective product, you must EMAIL us within 30 days of the purchase date and we’ll gladly exchange the defective item. Please do not call our sales line as they are unable to assist you with any exchange or refund request. Due to Hygienic reasons we will not accept any products that have been opened from their original plastic package or damaged by the consumer. To process your claim, please email our support staff to return your item for a refund, minus shipping charges, restocking costs, and bank processing fees.
All products are verified and inspected prior to shipping under strict and rigorous quality control.
Hot G Vibe is not responsible for lost or damaged orders that may occur during the shipping process. Orders shipped with Expedited, Express and Overnight service are shipped requiring an adult signature. Orders over $150.00 are also shipped with an adult signature required. If you do not want your package to be signed for, a request must be made before your order is shipped and Hot G Vibe will not be responsible if the package is lost.
Hot G Vibe is based out of Montreal, Quebec, Canada. As such, the billing currency may be in Canadian Dollars (CAD). All orders billed & shipped to a Canadian address include taxes (GST+PST). All brands of products sold on this website may vary depending on availability. Hot G Vibe may ship a product of equal or superior quality if necessary. All packaging may not be exactly as shown on this website.
Limitation of Liability
Hot G Vibe, its owners, employees, suppliers and/or third party partners will not be held responsible or liable for any bodily, moral or material injury, whether direct, immediate or indirect whatsoever caused by the improper use of our products.
The customer, purchaser, and user of Hot G Vibe products agrees to indemnify and hold harmless the Company (Hot G Vibe), it's owners, employees, suppliers and/or third party partners against any lawsuits, claims, damages, liabilities, expenses, costs, or loss they may suffer as a result of claims, demands, costs or judgments against them to which the Company may become subject related to or arising out of Customer's use of a Hot G Vibe product or the Hot G Vibe website.
Any disputes arising out of this contract of sale and distribution are governed by the applicable laws of Quebec and Canada. Any litigation will take place in the appropriate forum in the city of Montreal, in the Province of Quebec, in the country of Canada.
Hot G Vibe
642 rue de Courcelle, Suite 318
Montreal, QC, H4C 3C5
The information contained in this website is subject to change without notice.